Subscriptions
Subscriptions renew automatically until you cancel. Cancel from the billing page in the console and the renewal stops immediately: you keep access until the end of the period you already paid for.
Fourteen day refund window
If you have not consumed usage through the subscription, ask for a refund within 14 days of the charge and we cancel and refund it. A first refund on a plan is normally approved the same business day.
Usage-based spend
Top-ups are added to a balance and spent on model calls. Spend that has already been forwarded to an upstream provider is not refundable, because the provider has already billed us for it.
Service failures
If a request fails because of our gateway - a 5xx we returned, a timeout we caused, or a double charge - we credit the affected amount back to your balance once we confirm it in the request log.
Wrong or duplicate charges
Duplicate charges, charges after a cancellation, and charges you do not recognise are refunded in full after verification. Card-network timing can make a refund appear up to 10 business days after we issue it.
How to request a refund
Write to support@quickrouter.homes from the email address on the account and include the invoice or payment id, the date and the reason. We reply to every request and record the outcome on the invoice.
Chargebacks
Please contact us before filing a chargeback - almost every case is faster to resolve directly. Accounts with an open chargeback are paused until the dispute is resolved, and confirmed fraud is not eligible for a refund.