Information we collect
We keep collection limited to what the gateway needs in order to serve requests and bill them accurately.
- Account data: the name, email address and profile image returned by your sign-in provider. We never receive your provider password.
- Billing data from Stripe: plan, subscription status, billing period and the last four digits of the payment method. Full card numbers never reach our servers.
- Usage data: request timestamps, model, token counts, latency, status codes and basic device, browser and IP information used for security and abuse prevention.
- Support messages you send us, together with the address you send them from.
How we use your information
Your data is used to operate the service you asked for, not to build advertising profiles.
- Authenticate you and keep your session secure.
- Route requests to the model providers you call and return their responses.
- Meter usage, draw down your balance and produce invoices.
- Detect abuse, rate-limit runaway jobs and investigate incidents.
- Answer support questions and send service notices such as outages or billing events.
What we never do
- We do not sell your personal data.
- We do not use your prompts or completions to train models.
- We do not read your request bodies for marketing purposes. Access is limited to security, abuse, and support cases you ask us to investigate.
Sub-processors
Requests are forwarded to the upstream model providers you select. Their handling of the forwarded payload is governed by their own terms. Payment processing is handled by Stripe and hosting is provided by our infrastructure provider. Each sub-processor receives only the data required for its task.
Retention
Metadata is retained while your account is open so that billing and usage history stay auditable. Prompt and completion bodies are retained only as long as needed for the feature you are using, and are removed on account deletion. Aggregated, de-identified counters may be kept longer.
Your choices
You can request a copy, correction or deletion of your personal data, and you can object to specific processing, by writing to support@quickrouter.homes. We answer verified requests within 30 days.
Cookies
We use strictly necessary cookies for sign-in sessions and abuse prevention. Optional analytics cookies are off until you accept them where consent is required.
Security
Keys are stored hashed where possible, traffic is encrypted in transit, and access to production systems is restricted and logged. No system is perfect: if we ever detect a breach affecting your data we will notify you without undue delay.
Children
The service is not directed at children under 16 and we do not knowingly collect their personal data.
Changes and contact
We will post any material change to this policy on this page and update the date above. Questions go to support@quickrouter.homes.